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COVID-19 Update Archive

Since the beginning of the COVID-19 pandemic, Pinnacle Living has provided regular updates to our website regarding the plans and actions we’ve taken to keep our community safe and informed.

COVID-19 + Visitation Policy Update

Updated: Thursday, May 5 | 3 p.m.

Due to rising rates of COVID variant infections in areas surrounding some of our Pinnacle Living communities, changes are being made immediately to daily operations at Cedarfield, Hermitage Northern Virginia and Hermitage Richmond.  Please refer to the specific community webpage for details on current visitation policies.

Cedarfield | Hermitage Richmond | Hermitage Roanoke | Hermitage Northern Virginia | WindsorMeade

We continue to test team members and residents in all of our communities who present symptoms of the virus. Both symptomatic and asymptomatic team members and residents are isolating as recommended by the Center for Disease Control and prevention.  As a reminder, all of our team members and nearly all of our residents have been fully vaccinated since the fall of 2021.

We ask that all visitors to our communities check in with one of our team members upon arrival to complete a basic screening. In addition:

  • In-person visits for those residing in a household or neighborhood with positive cases may be restricted for the isolation period determined by the community. 
  • As always, guests are asked to use the main entrance, complete the screening questions, and only visit in your loved one’s room.  
  • If a guest is not vaccinated, please contact the appropriate team members to discuss the best options for visiting. We encourage visits that include persons who are unvaccinated take place outside whenever possible. 
  • Residents are being encouraged to be selective when leaving the building and are reminded to wear masks, wash their hands, and practice physical distancing for their own protection, especially when in large groups or when coming into contact with people they do not know.  

For residents who leave our communities for family visits, gatherings, or other travel, be aware that screening and/or rapid testing may be necessary upon your return.

For residents, if you become aware that you have been exposed to someone who has tested positive for COVID, please notify the appropriate team member.

Team members should notify your immediate supervisor. 

If you have been exposed to COVID-19, please acquire an N95 mask from the receptionist/concierge desk, clinic, or clinical team leader; do not wear fabric face masks if you have potentially been exposed. 

Should you have any questions or concerns, please do not hesitate to contact your community’s Executive Director.

COVID-19 + Visitation Policy Update

Updated: Monday, January 3 | 11:00 a.m.

Due to the rising rate of COVID-19 Omicron infections in Virginia, Pinnacle Living communities are instituting changes to their visitation and mask usage policies. Please refer to the specific community webpage for details on their current visitation policies.

Cedarfield | Hermitage Richmond | Hermitage Roanoke | Hermitage Northern Virginia | WindsorMeade

Throughout the COVID-19 pandemic, the safety and well-being of our residents, team members, their families, visitors, and volunteers have been our paramount concern.

Our COVID-19 Preparedness Team is working closely with the Virginia Department of Health (VDH) and their numerous health partners as they track the emergence of the newest COVID-19 variant known as Omicron. Early indications from health department officials are that the potential impact of the virus is low because of the precautions already in place at all Pinnacle Living communities throughout Virginia. As a reminder, all of our team members and nearly all of our residents have been fully vaccinated since the fall of 2021.

We ask that all visitors to our communities check in with one of our team members upon arrival to complete a basic screening. In addition:

  • Masks are required in common spaces for all persons.
  • If you are unvaccinated, the receptionist/concierge will inform you of designated locations where your visit can take place.
  • No visitors, vaccinated or unvaccinated, are permitted in dining venues.

For residents who leave our communities for family visits, gatherings, or other travel, be aware that screening and/or rapid testing may be necessary upon your return.

For residents, if you become aware that you have been exposed to someone who has tested positive for COVID, please notify the appropriate team member.

Team members should notify your immediate supervisor.

If you have been exposed to COVID-19, please acquire an N95 mask from the receptionist/concierge desk, clinic, or clinical team leader; do not wear fabric face masks if you have potentially been exposed.

Whether you are receiving visitors at your home or traveling to visit with family and loved ones away from your community, here are some preventative measures you can practice to guard your health and safety:

  • Wear a mask when in all common areas of your community and in other public indoor spaces.
  • Wash and sanitize your hands often, including before and after preparing food.
  • Continue to practice physical distancing.
  • Get your booster vaccine when you are eligible.
  • Gather outside, or in well-ventilated areas.
  • Stay at home and get tested if you're experiencing any symptoms of COVID-19.

Should you have any questions or concerns, please do not hesitate to contact your community’s Executive Director.

COVID-19 Update for the 2021 Holiday Season

Updated: Thursday, December 23 | 8:00 a.m.

Throughout the COVID-19 pandemic, the safety and well-being of our residents, team members, their families, visitors, and volunteers have been our paramount concern.

As you make your holiday preparations and visitation plans, we wanted to share some health and prevention tips to help you celebrate the season safely!

Our COVID-19 Preparedness Team is working closely with the Virginia Department of Health (VDH) and their numerous health partners as they track the emergence of the newest COVID-19 variant known as Omicron. Early indications from health department officials are that the potential impact of the virus is low because of the precautions already in place at all Pinnacle Living communities throughout Virginia. As a reminder, all of our team members and nearly all of our residents have been fully vaccinated since the fall of 2021.

Connecting with family and friends during this special time of year is vital to maintaining our emotional well-being, even during the ongoing COVID-19 pandemic. This year, we hope you will plan ahead to have a healthy and happy holiday season.

We ask that all visitors to our communities check in with one of our team members upon arrival to complete a basic screening. In addition:

  • Masks are required in common spaces for all persons.
  • If you are unvaccinated, the receptionist/concierge will inform you of designated locations where your visit can take place.
  • No visitors, vaccinated or unvaccinated, are permitted in dining venues.

For residents who leave our communities for family visits, gatherings, or other travel for the holidays, be aware that screening and/or rapid testing may be necessary upon your return.

For residents, if you become aware that you have been exposed to someone who has tested positive for COVID, please notify the appropriate team member. 

Team members should notify your immediate supervisor. 

If you have been exposed to COVID-19, please acquire an N95 mask from the receptionist/concierge desk, clinic, or clinical team leader; do not wear fabric face masks if you have potentially been exposed. 

Whether you are receiving visitors at your home or traveling to visit with family and loved ones away from your community, here are some preventative measures you can practice to guard your health and safety during the holidays: 

  • Wear a mask when in all common areas of your community and in other public indoor spaces.
  • Wash and sanitize your hands often, including before and after preparing food.
  • Continue to practice physical distancing.
  • Get your booster vaccine when you are eligible.
  • Gather outside, or in well-ventilated areas.
  • Stay at home and get tested if you're experiencing any symptoms of COVID-19.

According to the VDH, it might also be wise to consider the following risk levels when making plans to celebrate the holidays with your loved ones this year:  

Low Risk Activities

  • Virtual parties with your friends and family.
  • Celebrating at home, with the people that live with you.

Medium Risk Activities

  • Indoor gatherings with fully vaccinated individuals from different households.
  • Outdoor gatherings with individuals from different households at which everyone may not be vaccinated.

High Risk Activities

  • Large, indoor gatherings with people from different households who are unvaccinated.
  • Celebrating in indoor, poorly ventilated spaces.
  • Events where large groups of people stand close together while cheering, singing, or loudly celebrating.
  • Traveling to a gathering in another community for individuals who are unvaccinated.

How ever you choose to celebrate this year, we hope you have a safe and wonderful holiday season. Should you have any questions or concerns, please do not hesitate to contact your community’s Executive Director.

COVID-19 Update for Pinnacle Living

Throughout the COVID-19 pandemic, the safety and well-being of our residents, team members, their families, visitors, and volunteers have been our paramount concern.

  

We have communicated openly, transparently, and worked diligently to educate all team members about COVID-19 and even conducted highly successful voluntary COVID-19 vaccine clinics. Following guidance from the Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), Virginia Department of Health (VDH), and Virginia Department of Social Services, we have enforced masking mandates, maintained physical distancing requirements, and modified services as appropriate to our residents. 

Because of this work, we have much to be proud of:

  • We have been highly successful in limiting the transmission of COVID-19 when cases occurred.
  • We have seen resident participation in the voluntary vaccine clinics at rates higher than 90 percent.
  • Team member participation in the voluntary clinics is significantly above national senior living averages at approximately 77 percent today.
  • Since completing our vaccine clinics, the number of COVID-19 cases in our communities has been remarkably low.

Sadly, our hard work and perseverance aren’t enough. As we watch the local and national news, we notice that the number of COVID-19 positive cases is on the rise. The new COVID-19 Delta variant is running rampant in many communities across the country, and we know of at least one senior living community in Virginia that has had a “COVID-19 breakthrough outbreak” even though their vaccine rates are similar to ours.   

Pinnacle Living acknowledges the desire for personal choice, but we must face our responsibility to protect our communities as best we are able. What is clear is that COVID-19 vaccinations work and the consequences to our communities from resurging COVID-19 infections is life threatening. We have weighed individual preference with the safety of our residents, families, visitors, volunteers, and team members, and have come to the following conclusions:

  • As of Monday, September 13, 2021, all team members and contractors must be fully vaccinated, with one of the available COVID-19 vaccines, as a condition of their continued employment, in accordance with our Infectious Disease, Vaccination, and Testing Requirements Policy previously distributed to and signed by all team members.
  • All team members must wear disposable surgical masks or KN-95 masks in all public areas.
  • Lastly, all visitors and volunteers must wear masks when in common areas in our communities.

Our Executive Directors and Health Services Teams will work with unvaccinated team members to secure COVID-19 vaccines so their employment with Pinnacle Living will not be impacted by this policy.

COVID-19 Update for Pinnacle Living

On behalf of the Pinnacle Living  and WindsorMeade Boards of Directors and our Leadership Team, thank you for your understanding and flexibility during the COVID-19 pandemic. The demands of the last 16 months have been tremendous. We are grateful for the perseverance of our residents, the cooperation of families and friends, and the dedication of our team members. We have grown in our understanding of and respect for one another as we have worked hard to keep residents and team members informed and safe.

As our communities emerge from the pandemic, we will continue to be vigilant in our efforts to maintain the health and safety of our residents and teams. We are following the latest guidance from the Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), Virginia Department of Health (VDH), and Virginia Department of Social Services.

  • We must adhere to guidelines from these organizations concerning mask usage, physical distancing, and hand hygiene in our licensed neighborhoods such as Healthcare, Assisted living, and Memory Support.
  • Our guidelines concerning mask usage in public areas of independent living and when interacting with individuals who are not yet vaccinated remain unchanged.
  • Be aware as circumstances change or positive cases of COVID-19 are confirmed, visitation guidelines in specific areas may change quickly.

We strongly advise all visitors to be fully vaccinated for COVID-19 before visiting our communities. Basic health screening questions will continue to be asked. If you are experiencing any cold or flu-like symptoms, please postpone your visit.

Should you have any questions concerning visiting any of Pinnacle Living’s communities, the proper use of masks, or other guidelines, please do not hesitate to contact the executive director for the community in which you or your loved ones reside and where we work and volunteer.

COVID-19 Update for Pinnacle Living

Pinnacle Living is thrilled the CDC has issued new guidance concerning mask usage by fully vaccinated individuals. However, as providers of senior living services, we must remain vigilant and continue to use masks in public areas and when interacting with individuals who are not yet vaccinated.

We are hopeful the Virginia Department of Health, the Department of Social Services, and the Centers for Medicare and Medicaid Services will issue updated guidance soon, but until that guidance is published, our guidelines concerning mask usage, physical distancing, and hand hygiene remain unchanged.

Should you have any questions concerning the proper use of masks in our communities, please do not hesitate to contact the executive director for the community in which you or your loved ones reside and where we work and volunteer.


Physical Distancing + Safety Restrictions

Reminder for Team Members:

  • Even after you are vaccinated, please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work

    • Pinnacle Living policies have been adjusted to address absences related to COVID-19

  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift

    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift

  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • Check with your specific community regarding visitation restrictions

    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means

      • All visitors, as provided by community plans, will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown, and gloves

  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings

    • Work will continue in all areas where we can sepa

Following vaccination, the Centers for Disease Control and Prevention (CDC) recommends we continue to wear our masks when out in public. State and Federal mask mandates must also be followed. Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we continue to respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

COVID-19 Update for Cedarfield

Updated: Thursday, April 22, 2021 | 12:00 p.m.

Visitation Updates

Older adults are among the most vulnerable to COVID-19 so we continue to be cautious in allowing outside visitors onto campus. All visitors will be screened at the Gate House and visitors should not visit if they are experiencing the following symptoms: fever, chills, cough, shortness of breath, fatigue, muscle or body aches, headache or a recent loss of smell or taste.


Visitor Guidelines in Independent Living Apartments/Cottages

  • Visitation is available seven days a week from 9 a.m. until 9 p.m.
  • Residents in apartments may host up to two guests.
  • Residents in cottages may host up to four guests.
  • Guests may not spend the night in apartments or cottages.
  • Visitation is not permitted in any common indoor space, lobby areas, or dining rooms, however, outdoor common space is available and encouraged for visits.

Visitor Guidelines in Health Services

  • Visitation requires an appointment for residents in our Health Center, Assisted Living, and Memory Support and will take place in designated areas. Contact your Household Leader for more information.
  • All visitors are screened and required to wear face masks and adhere to social distancing and hand hygiene guidelines.
  • Outdoor visitation is still the preferred option, particularly as the weather continues to improve.

Visitors will be screened upon entering the campus and given a Screening Checklist to fill out, which needs to be turned into the Concierge Desk.

We strongly recommend that all visitors are vaccinated for Covid-19.

COVID-19 Vaccine Clinic Results and Visitation Updates

Updated: Wednesday, March 17 | 12:00 p.m.

As of Wednesday, March 10, 2021, Pinnacle Living, in partnership with Walgreens Pharmacy, has fully vaccinated 70% of all team members, 96% of residents and 120 other community members, including contractors, private duty providers, and residents who have confirmed future move-in dates. We have partially vaccinated 30 additional team members, 11 residents, and 10 contractors and are working with our local health departments to complete their vaccination process. In short order, Pinnacle Living will have 97% of all residents and 74% of all team members fully vaccinated.

All in all, we are pleased with our vaccination participation rates, but we can obviously do better.  We will continue to educate and celebrate as we work to improve our vaccine participation numbers.

On a related note, on Friday, March 12, Chris Henderson, President and CEO of Pinnacle Living, conducted interviews with the local Richmond CBS and NBC affiliates concerning recent CMS guidelines published for Nursing Home visitation. Pinnacle Living is of the opinion the news media may be a bit too “celebratory” with their coverage of these guidelines. Simply put, Pinnacle Living cannot yet “throw the doors open” based upon these guidelines and must continue to be cautious as we reopen our communities to visitation.

Key points of the CMS and CDC guidelines include:

  • Indoor visitation is permitted if at least 70% of residents have been fully vaccinated (two weeks following the second dose) and the local county positivity rate is below 10%.
  • In the event of an outbreak, indoor visitation will be suspended until the extent of the outbreak is known.
  • Testing requirements, hand hygiene, mask usage, and safe distancing recommendations are unchanged.
  • Outdoor visitation is still encouraged by the CDC as the safest way to visit.

The CMS guidelines confirm Pinnacle Living is doing the right thing. Residents are encouraged to safely have visitors. Currently, health services visits are indoors in dedicated common areas.  Typically, scheduled visits are between 45 minutes to an hour, and our teams sanitize these areas between visits. We have not yet permitted in-room visitation in health services but are beginning to relax in-residence visitation for Independent Living.

With the weather changing, outdoor visits have regained popularity. We have found that family members have been going for walks with their loved ones around the communities. Everyone is reminded to practice physical distancing and wear masks whether visiting outside or indoors.

As visitation policies change regularly, please contact the specific community where your loved one resides to learn more about current visitation programs.


Physical Distancing + Safety Restrictions

Reminder for Team Members:

  • Even after you are vaccinated, please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work

    • Pinnacle Living policies have been adjusted to address absences related to COVID-19

  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift

    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift

  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • Check with your specific community regarding visitation restrictions

    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means

      • All visitors, as provided by community plans, will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown, and gloves

  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings

    • Work will continue in all areas where we can sepa

Following vaccination, the Centers for Disease Control and Prevention (CDC) recommends we continue to wear our masks when out in public. State and Federal mask mandates must also be followed. Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we continue to respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

COVID-19 Update + Vaccine Information for Pinnacle Living

As of Wednesday, January 27, all five of our Pinnacle Living communities have completed the first round of distribution of the Pfizer COVID-19 vaccine. We are thrilled that residents and team members who provided consent have been able to receive the first dose.

Working with Walgreens, our pharmacy partner, two additional visits to each community are planned to finish the two-dose process and offer the vaccine to anyone who may have been missed. The administration of second doses will begin at Hermitage Richmond on Friday, January 29.

With the information we have available today, Pinnacle Living will not require team members or residents to take the vaccine at this time. However, we want to protect our team members and residents from the spread of COVID-19 and we are strongly encouraging everyone to receive the vaccine as the highest level of protection against COVID-19.

This virus attacks people in different ways. Some show no symptoms but can still spread the disease, some become mildly ill, and some become very sick or die. The vaccine is the best way to protect yourself and your loved ones and ultimately reduce the presence of the virus. Even if you have already had COVID-19, the CDC recommends you get vaccinated.


Physical Distancing + Safety Restrictions

Reminder for Team Members:

  • Even after you are vaccinated, please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work

    • Pinnacle Living policies have been adjusted to address absences related to COVID-19

  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift

    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift

  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • Check with your specific community regarding visitation restrictions

    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means

      • All visitors, as provided by community plans, will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown, and gloves

  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings

    • Work will continue in all areas where we can sepa

Following vaccination, the Centers for Disease Control and Prevention (CDC) recommends we continue to wear our masks when out in public. State and Federal mask mandates must also be followed. Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we continue to respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

COVID-19 Update + Vaccine Information for Pinnacle Living

As you know, COVID-19 has led the headlines for months. Now, the COVID-19 vaccines are making national news with their proven effectiveness and early distribution. The Pfizer vaccine has received Food and Drug Administration (FDA) Emergency Use Authorization approval and is on its way to locations across the country. We have received many questions about the vaccine and can now offer a bit more information to ensure we are all on the same page.

When will Pinnacle Living communities receive the vaccine?

We are anxiously awaiting more details related to the availability of those vaccines in our communities, but we know we are near the top of the list. Because the COVID-19 vaccine will be available in limited quantities initially, the Centers for Disease Control and Prevention (CDC) and the National Academies of Sciences, Engineering, and Medicine (NASEM) have developed phased approaches for allocating the vaccine by state.

Fortunately for us, the government plans to vaccinate hospital workers, long-term care providers (LTC) and residents early in the distribution plan. We expect the first 70,000 doses to be available to Virginians in December. After this, the distribution will continue following the State’s plan.

How will the vaccine be distributed to us?

It will take months for enough vaccine to be manufactured to provide the needed doses for all people in the United States. The current plan is to ship the vaccine to major pharmacy retailers who will distribute it to us.

Pinnacle Living has made the decision to partner with Walgreens, who will coordinate, schedule, and administer the vaccine on behalf of the Virginia Department of Health (VDH), once it is available. Representatives from Walgreens will come to our communities on three separate dates to administer the vaccine. During the first visit the initial dose will be given followed three to four weeks later with the second dose. A third trip will be made to catch anyone missed earlier.

How much will it cost to be vaccinated?

It is our understanding you will not be charged for the vaccine.

Facts about the COVID-19 vaccine:

  • All current vaccines will require a two-shot regimen, with the second shot being administered 21 or 28 days after the first, as directed by the manufacturer.
  • Early data shows 90-95% effectiveness and positive safety remarks, though there have been limited reports of reactions to the vaccine and some reports of minor side effects.
  • The vaccine WILL NOT give you COVID-19 or change your DNA

Is the vaccine safe?

The vaccines being readied for distribution have undergone rigorous scientific tests to make sure they are safe. Thousands of adults from many races and varying ages volunteered to be part of the testing. Similar to most vaccinations, the testing shows you may experience some muscle soreness at the site of the injection. Following the second injection, some people reported a low fever and achiness that went away after a day or so. This reaction shows your body is building an immunity.

Will the vaccine be mandatory?

With the information we have available today, Pinnacle Living will not be requiring team members or residents to take the vaccine at this time. However, we want to protect our team members and residents from the spread of COVID-19 and we are strongly encouraging everyone to receive the vaccine as the highest level of protection against COVID-19.

This virus attacks people in different ways. Some show no symptoms but can still spread the disease, some become mildly ill, and some become very sick or die. The vaccine is the best way to protect yourself and your loved ones and ultimately reduce the presence of the virus. Even if you have already had COVID-19, the CDC recommends you get vaccinated

If I get vaccinated, will I still have to wear a mask?

The Centers for Disease Control and Prevention (CDC) recommends we continue to wear our masks when out in public, as well as practice safe distancing and frequent hand washing after being vaccinated. We will need to continue doing these things until most Americans are vaccinated.

YOUR SAFETY IS OUR TOP CONCERN

We know the past several months have been difficult on everyone. However, these developments regarding the release of the vaccine have been the silver lining we’ve all been waiting for. Once again, we are strongly encouraging everyone to receive the vaccine so you can protect yourself and your community against COVID-19. We want you, your loved ones, and our team members to stay healthy so we can all enjoy the Holidays in 2021.


Physical Distancing + Safety Restrictions

Reminder for Team Members:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work

    • Pinnacle Living policies have been adjusted to address absences related to COVID-19

  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift

    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift

  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • Check with your specific community regarding visitation restrictions

    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means

      • All visitors, as provided by community plans, will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown, and gloves

  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings

    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

MOVING FORWARD: PINNACLE LIVING'S PHASE 1 PLAN FOR COVID-19 RESTRICTION REDUCTIONS

The holiday season is upon us, yet we understand this will be another season in 2020 that will require change in our traditions and family rituals. In many ways, this may be the most difficult season of change. Rising COVID-19 positivity rates are extremely concerning. At this time more than ever during the pandemic, we must find a balance between the health and safety of our residents and personal decisions to spend time with family and loved ones. We must all remain vigilant in our efforts to slow the virus even as we feel the deep desire to be with our loved ones.

The Pinnacle Living communities have developed plans specific to each community which address holiday meals and visitation at the community. These plans are based upon locality positivity rates, recommendations from the Centers for Disease Control and Prevention (CDC) and the Virginia Department of Health (VDH). We appreciate your cooperation with the limitations that are in place to best protect our population from COVID-19 and ask that you continue to follow the guidelines implemented by each community.

With an abundance of caution as our guide, and the safety of our residents and team members as our top priority, we recognize that our plans may be altered based on new information and our ability to keep the COVID-19 virus out of our communities. Any changes will be communicated to residents, families, and team members as quickly as possible.

To view the holiday plans for each community, please visit the community coronavirus (COVID-19) information web pages using the links below:

Cedarfield | Hermitage Northern Virginia | Hermitage Richmond | Hermitage Roanoke | WindsorMeade

PHYSICAL DISTANCING + SAFETY RESTRICTIONS

REMINDER FOR TEAM MEMBERS:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work

    • Pinnacle Living policies have been adjusted to address absences related to COVID-19

  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift

    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift

  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A REMINDER FOR OUR GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • Check with your specific community regarding visitation restrictions

    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means

      • All visitors, as provided by community plans, will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown, and gloves

  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings

    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas, and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

MOVING FORWARD: PINNACLE LIVING'S PHASE 1 PLAN FOR COVID-19 RESTRICTION REDUCTIONS

All of Pinnacle Living’s amazing communities have developed multi-phase plans for reopening specific to each community. These plans will gradually ease our COVID-19 restrictions and slowly resume services and programs to which our residents have grown accustomed.

We appreciate your cooperation with the limitations that are in place to best protect our population from COVID-19 and ask that you continue to follow the guidelines implemented with each upcoming phase.

With an abundance of caution as our guide, and the safety of our residents and team members as our top priority, we recognize that our plans may be altered based on new information and our ability to keep the COVID-19 virus out of our communities.

To learn how our reopening plans will affect your community, please visit your community’s coronavirus (COVID-19) information webpage:

Cedarfield | Hermitage Northern Virginia | Hermitage Richmond | Hermitage Roanoke | WindsorMeade

PHYSICAL DISTANCING + SAFETY RESTRICTIONS

PINNACLE LIVING RESIDENTS:

DINING

  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled

    • Team members continue to work with residents to create self-directed programs for those who are interested

  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits.  If your physician offers a telehealth visit and you need assistance to make that possible, do not hesitate to contact the community health services team.
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

REMINDER FOR TEAM MEMBERS:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work

    • Pinnacle Living policies have been adjusted to address absences related to COVID-19

  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift

    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift

  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A REMINDER FOR OUR GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities

    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means

      • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves

  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings

    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

MOVING FORWARD: PINNACLE LIVING'S PHASE 1 PLAN FOR COVID-19 RESTRICTION REDUCTIONS

The recent announcement of Governor Northam’s multi-phase plan for reopening Virginia is wonderful news. All of Pinnacle Living’s amazing communities are also working on multi-phase plans specific to each community that will gradually ease our COVID-19 restrictions and slowly resume services and programs to which our residents have grown accustomed.

We appreciate your cooperation with the limitations that are in place to best protect our population from COVID-19 and ask that you continue to follow the guidelines implemented with each upcoming phase.

With an abundance of caution as our guide, and the safety of our residents and team members as our top priority, we are ready to enter Phase 1 of our plan. As a reminder, Phase 1 could last for 2-4 weeks or longer. However, our plans may be altered based on new information and our ability to keep the COVID-19 virus out of our communities. 

To learn how our Phase I reopening plans will affect your community, please visit your community’s coronavirus information webpage:

Cedarfield | Hermitage Northern Virginia | Hermitage Richmond | Hermitage Roanoke | WindsorMeade

PHYSICAL DISTANCING + SAFETY RESTRICTIONS

PINNACLE LIVING RESIDENTS:

DINING

  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled

    • Team members continue to work with residents to create self-directed programs for those who are interested

  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits.  If your physician offers a telehealth visit and you need assistance to make that possible, do not hesitate to contact the community health services team.
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

REMINDER FOR TEAM MEMBERS:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work

    • Pinnacle Living policies have been adjusted to address absences related to COVID-19

  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift

    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift

  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A REMINDER FOR OUR GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities

    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means

      • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves

  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings

    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

MOVING FORWARD: A CORONAVIRUS (COVID-19) UPDATE FROM PINNACLE LIVING PRESIDENT AND CEO CHRIS HENDERSON

Much like what we are seeing with the Commonwealth of Virginia’s “Forward Virginia” plans, our teams are working diligently to implement multi-phased, community-specific plans for the rollout of services and programs for our residents and their families. 

Much like the Governor’s plan, we will be cautious as we move forward while taking steps to gradually grow services and programs that our residents have grown accustomed to in our communities. These comprehensive plans address a myriad of services for residents, team members, guests, and families.

Because the details of these plans are specific to each community, we will begin posting details of those plans on each community website next week. To learn more about what is happening in each community, please visit your community’s coronavirus information webpage on Tuesday, May 26.

Cedarfield | Hermitage Northern Virginia | Hermitage Richmond | Hermitage Roanoke | WindsorMeade

PHYSICAL DISTANCING + SAFETY RESTRICTIONS

PINNACLE LIVING RESIDENTS:

DINING

  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled

    • Team members continue to work with residents to create self-directed programs for those who are interested

  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits.  If your physician offers a telehealth visit and you need assistance to make that possible, do not hesitate to contact the community health services team.
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

REMINDER FOR TEAM MEMBERS:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work

    • Pinnacle Living policies have been adjusted to address absences related to COVID-19

  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift

    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift

  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A REMINDER FOR OUR GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities

    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means

      • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves

  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings

    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

A CORONAVIRUS (COVID-19) UPDATE FROM PINNACLE LIVING PRESIDENT AND CEO CHRIS HENDERSON

As we have all heard, Governor Northam intends to announce plans to slowly begin re-opening businesses in the Commonwealth of Virginia next week. The Governor has shared that the re-opening process will be a multi-phased process over several weeks, all focused on minimizing hospitalizations throughout the state.

A Summary of the Governor’s Plan, from his website, includes:

  • Phase I (Lasting 2 – 4 weeks or longer)

    1. Stay-at-home – especially if you are vulnerable
    2. No social gatherings of more than 10 people
    3. Continued social distancing
    4. Continued teleworking
    5. Face coverings recommended in public
    6. Easing limits on business and faith communities

  • Phase II (Lasting 2 – 4 weeks or longer)

    1. Stay-at-home – especially if you are vulnerable
    2. No social gatherings of more than 50 individuals
    3. Continued social distancing
    4. Continued teleworking
    5. Face coverings recommended in public
    6. Further easing of business limitation

  • Phase III (Could be 10 – 12 weeks away, or more)

    1. Safer at home for vulnerable populations
    2. Remove ban on social gatherings
    3. Remove capacity limits in establishments
    4. Continue heightened cleaning and disinfection
    5. Possible other measures

I understand physical isolation and changes in the way we provide services are challenging, but we must remember who we serve. Our residents are generally of an age that is most vulnerable to contracting and dying from COVID-19. Therefore, our plans will be focused on protecting our most vulnerable residents.

Our goal always has been, and always will be, the safety and wellbeing of our residents and team members. To that end, I must stress that like the Governor’s multi-phased plan to re-open Virginia, the plans we are developing will be multi-phased and catered to each Pinnacle Living community. Unlike the Governor’s plan, we will only implement our plans and move through each phase if we are successful in keeping the COVID-19 virus out of our communities.

I am sure we are all looking forward to “normal” life in our communities, but much like the plan for the Commonwealth, Pinnacle Living will not be “flipping a switch” to go back to the way things used to be.  In fact, we must all be prepared for significant changes in services, programs and policies until a proven vaccine is readily available, and even after that, gatherings with hundreds of residents may be a long way off.

It will take time to finalize and begin to implement the plans our teams are developing. Assuming we do not have a COVID-19 outbreak, we intend to share these plans with residents, families and team members by Friday, May 22, 2020.

Mother’s Day is just a few days away. I am very fortunate that both of my parents are living, and I truly miss spending time with them. Unfortunately, because of the COVID-19 crisis, face-to-face visits are not possible so please consider using technology to spend time with your loved ones in the coming days. Sadly, now is not the time for us to relax, we must continue to do the good work we are doing.

As a reminder, all restrictions concerning visitation, dining, events & programs, housekeeping services, transportation and medical services will remain in place and everyone will continue to be screened as they enter the community until at least May 25, 2020.

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze.

Our team members continue to do heroic work, and for that I will be forever grateful. But I need to ask everyone to do a bit more. As businesses begin to re-open and life outside of our communities starts to look a little bit more normal in the coming weeks, remember those we serve are among the most likely to suffer from this virus. PLEASE remember to practice “physical distancing” of not less than six feet from people both inside and outside of our communities.

These precautions continue to be necessary, and we ask for your cooperation, support, and understanding as we continue to respond to this rapidly evolving situation.

PHYSICAL DISTANCING + SAFETY RESTRICTIONS

PINNACLE LIVING RESIDENTS:

DINING

  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled

    • Team members continue to work with residents to create self-directed programs for those who are interested

  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits.  If your physician offers a telehealth visit and you need assistance to make that possible, do not hesitate to contact the community health services team.
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

REMINDER FOR TEAM MEMBERS:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work

    • Pinnacle Living policies have been adjusted to address absences related to COVID-19

  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift

    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift

  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A REMINDER FOR OUR GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities

    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means

      • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
      • All approved visitors will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves

  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings

    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

A Coronavirus (COVID-19) Update From Pinnacle Living President and CEO Chris Henderson

As we begin week 7 of the COVID-19 protocols put in place to protect both residents and team members, it is important to note that we are not yet near the finish line. As of this morning, there are nearly 9,000 confirmed cases of the virus state-wide with 1,500 Virginian’s hospitalized and sadly more than 300 deaths related to this horrible disease. Depending on which website you visit, or which newscast you tune in to, we may be weeks away from our worst days in Virginia.   

We understand physical isolation is challenging. We all miss socializing with friends over meals, group exercise classes and visits with families. Most don’t see the efforts being made by every Pinnacle Living team member as they struggle to balance their call to serve residents with their personal need to protect loved ones.  

Our communities are posting signs at our entrance ways that read “HEROES WORK HERE!” and our leadership teams are working daily to express our appreciation for those who go above and beyond to live our Mission of Enriching Life’s Journey. The other day a photo was posted on one of our community Facebook pages with a team member holding a sign that said, “NOT ALL SUPER HEROS WEAR CAPES!” In all honesty, that sign brought tears to my eyes.

Our residents and volunteers are also going above and beyond by providing cards and phone calls to residents and by sewing masks and gowns to protect our team.

To everyone, I say THANK YOU!  

As I said in the opening sentence of this update, we are not yet near the finish line, and we have a long way to go before this crisis is behind us. Now is not the time for us to relax, we must persevere and continue to do the good work we are doing. As a reminder, the following restrictions remain in place for the foreseeable future:

DINING

  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled 

    • Team members continue to work with residents to create self-directed programs for those who are interested

  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits.  If your physician offers a telehealth visit and you need assistance to make that possible, do not hesitate to contact the community health services team.
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

A REMINDER FOR TEAM MEMBERS:

  • Please practice physical distancing when not at work and use proper precautions while interacting with residents and coworkers 
  • If you are ill, please reach out to your supervisor, and do not come to work 

    • Pinnacle Living policies have been adjusted to address absences related to COVID-19

  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift 

    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift

  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A REMINDER FOR GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities 

    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
    • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
    • All approved visitors will be actively screened using a series of questions upon each visit
    • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves

  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings 

    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people. 

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

COVID-19 Vaccine Clinic Results and Visitation Updates

As of Wednesday, March 10, 2021, Pinnacle Living, in partnership with Walgreens Pharmacy, has fully vaccinated 70% of all team members, 96% of residents and 120 other community members, including contractors, private duty providers, and residents who have confirmed future move-in dates. We have partially vaccinated 30 additional team members, 11 residents, and 10 contractors and are working with our local health departments to complete their vaccination process. In short order, Pinnacle Living will have 97% of all residents and 74% of all team members fully vaccinated.

All in all, we are pleased with our vaccination participation rates, but we can obviously do better.  We will continue to educate and celebrate as we work to improve our vaccine participation numbers.   

On a related note, on Friday, March 12, Chris Henderson, President and CEO of Pinnacle Living, conducted interviews with the local Richmond CBS and NBC affiliates concerning recent CMS guidelines published for Nursing Home visitation. Pinnacle Living is of the opinion the news media may be a bit too “celebratory” with their coverage of these guidelines. Simply put, Pinnacle Living cannot yet “throw the doors open” based upon these guidelines and must continue to be cautious as we reopen our communities to visitation. 

Key points of the CMS and CDC guidelines include:

  • Indoor visitation is permitted if at least 70% of residents have been fully vaccinated (two weeks following the second dose) and the local county positivity rate is below 10%.
  • In the event of an outbreak, indoor visitation will be suspended until the extent of the outbreak is known.
  • Testing requirements, hand hygiene, mask usage, and safe distancing recommendations are unchanged. 
  • Outdoor visitation is still encouraged by the CDC as the safest way to visit.

The CMS guidelines confirm Pinnacle Living is doing the right thing. Residents are encouraged to safely have visitors. Currently, health services visits are indoors in dedicated common areas.  Typically, scheduled visits are between 45 minutes to an hour, and our teams sanitize these areas between visits. We have not yet permitted in-room visitation in health services but are beginning to relax in-residence visitation for Independent Living.

With the weather changing, outdoor visits have regained popularity. We have found that family members have been going for walks with their loved ones around the communities. Everyone is reminded to practice physical distancing and wear masks whether visiting outside or indoors. 

As visitation policies change regularly, please contact the specific community where your loved one resides to learn more about current visitation programs.


Physical Distancing + Safety Restrictions

Reminder for Team Members:

  • Even after you are vaccinated, please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work

    • Pinnacle Living policies have been adjusted to address absences related to COVID-19

  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift

    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift

  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • Check with your specific community regarding visitation restrictions

    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means

      • All visitors, as provided by community plans, will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown, and gloves

  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings

    • Work will continue in all areas where we can sepa

Following vaccination, the Centers for Disease Control and Prevention (CDC) recommends we continue to wear our masks when out in public. State and Federal mask mandates must also be followed. Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we continue to respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

A New Phrase - “Physical Distancing”

A recent Washington Post article shared the following perspective. Daniel Aldrich, a professor of political science and public policy at Northeastern University, is concerned that the term “social distancing” is misleading and that its widespread usage could be counterproductive. The World Health Organization has come to the same conclusion. Last week, it started using the term Aldrich prefers: “physical distancing.”

Aldrich says efforts taken to slow the spread of the coronavirus should encourage strengthening social ties while maintaining physical distance. 

While Pinnacle Living continues its diligent efforts to maintain a safe, healthy environment for all residents, team members, families, visitors, guests and contractors, we want to stress the importance of maintaining contact with friends and loved ones while maintaining physical distance from all – not just those who have been exposed or are sick. This is the time for us to check on friends and neighbors by phone, email, video chat or through the multitude of social media connections available today.     

Although difficult, there are no plans to relax practices or service restrictions currently in place. All residents are encouraged to continue to practice cautionary isolation and self-quarantine as recommended by health officials. We ask residents to maintain physical distance, avoid social gathering, restrict travel outside of the community, and take advantage of today’s technology to remain connected.  

Please review the following list of practices that remain in place and note the updated practices in bold below:

PINNACLE LIVING RESIDENTS:

DINING

    • Except for select dining areas in health services, all dining venues are closed

 

  • Each community has implemented meal-delivery service with limited menus

 

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled 

    • Team members continue to work with residents to create self-directed programs for those who are interested

  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

PINNACLE LIVING TEAM MEMBERS:

 

  • Please practice “physical distancing” when not at work and use proper precautions while interacting with residents and fellow team members 

 

  • If you are ill, please reach out to your supervisor, and do not come to work 

    • Pinnacle Living policies have been adjusted to address absences related to COVID-19

  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift 

    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift

  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities 

    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means

  • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
  • All approved visitors will be actively screened using a series of questions upon each visit
  • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings 

    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people. 

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

Thanks to our Team Members + Restrictions in Effect

Pinnacle Living continues its diligent efforts to maintain a safe, healthy environment for all residents, team members, families, visitors, guests, and contractors. 

We would like to lift-up the exceptional work our team members are doing. Although the epidemic of COVID-19 has touched nearly all parts of Virginia, our team members — who are essential in providing services to our residents — continue to perform above and beyond the call of duty despite the personal challenges they face.

As we thank our team for their outstanding work with this update, we continue to be vigilant. There are no plans to relax practices or service restrictions currently in place. All residents are encouraged to continue to practice cautionary isolation and self-quarantine as recommended by health officials. We ask residents to avoid social gatherings, restrict travel outside of the community, and for everyone to take note of the following changes being made in each Pinnacle Living Community:

PINNACLE LIVING TEAM MEMBERS:

  • Thank you for the work you are doing!
  • If you are ill, please reach out to your supervisor, and do not come to work 

    • Pinnacle Living policies have been adjusted to address absences related to COVID-19

  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift 

    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift

  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

PINNACLE LIVING RESIDENTS:

DINING

  • Except for select dining areas in health services, all dining venues are closed
  • Each community has implemented meal-delivery service with limited menus
  • Remove last 2 bullets

EVENTS, PROGRAMS, AND ACTIVITIES

  • All programs are canceled 

    • Team members continue to work with residents to create self-directed programs for those who are interested

  • All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

  • No outside visitors or guests will be permitted to enter our communities 

    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means

  • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
  • All approved visitors will be actively screened using a series of questions upon each visit
  • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings 

    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Please also remember to maintain “social distances” of around six feet from people; and avoid touching eyes, nose, and mouth.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

Additional Restrictions in Effect

Pinnacle Living continues its diligent efforts to maintain a safe, healthy environment for all residents, team members, families, visitors, guests, and contractors. The epidemic of COVID-19 has touched nearly all parts of Virginia and things are likely to only get worse before they get better.  

The disease is no longer confined to travelers returning from China or Italy but is now regarded as “community spread.” COVID-19 is caused by a type of coronavirus, which is more virulent than the seasonal flu and has a much higher mortality rate than the flu.   

To that end, there are no plans to relax practices and services currently in place. All residents are encouraged to continue to practice cautionary isolation and self-quarantine as recommended by health officials. Avoid social gatherings, no traveling outside of the community, and take note of the following changes being made in each Pinnacle Living Community:

Pinnacle Living Residents: 

  • Dining

    • Except for select dining areas in health services, all dining venues are closed 
    • Each community has implemented meal-delivery or carry-out meal service with limited menus
    • Delivered meals will be available for those who are unable to participate in the carry-out meal program
    • Should the spread of COVID-19 continue, communities will move to meal-delivery service only, in the coming days

  • Events, Programs, and Activities

    • All programs are canceled 

      • Team members are sharing suggested self-directed programs for those who are interested

    • All fitness, wellness, library, and creative arts spaces are closed

  • Housekeeping Services

    • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
    • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
    • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

  • Clinic Visits, Medical Appointments, and Physical Therapy Services  

    • If your community has a clinic or clinic hours, all routine medical services will be canceled
    • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
    • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
    • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
    • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • No outside visitors or guests will be permitted to enter our communities 

    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means

  • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
  • All approved visitors will be screened using a series of questions upon each visit
  • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings

    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Pinnacle Living Team Members:

  • If you are ill, please reach out to your supervisor, and do not come to work

    • Pinnacle Living policies have been adjusted to address this matter

  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We are screening all team members before they begin each shift

    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift

  • Please wash your hands regularly, use hand sanitizer when appropriate, and wipe down work areas regularly

Additional Restrictions in Effect

Pinnacle Living continues its diligent efforts to maintain a safe, healthy environment for all residents, team members, families, visitors, guests, and contractors. To that end, all residents are encouraged to practice cautionary isolation as recommended by health officials; limit social gatherings and take note of the following changes being made in each Pinnacle Living Community:

Pinnacle Living Residents:

Dining

  • Except for select dining areas in health services, all dining venues are closed as of 11 a.m. today
  • Each community is developing plans for carry-out meal service with limited menus
  • Delivered meals will be available for those who are unable to participate in the carry-out/take-out meal program
  • The number of options available for carry-out and delivery will be limited

Events, Programs, and Activities

  • All programs are canceled

    • Team members are developing suggested self-directed programs for those who are interested

  • All fitness, wellness, and creative arts spaces are closed

Housekeeping Services

  • Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
  • Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
  • Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

Clinic Visits, Medical Appointments, and Physical Therapy Services

  • If your community has a clinic or clinic hours, all routine medical services will be canceled
  • If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
  • Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
  • All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
  • Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

    • Effective immediately, no outside visitors or guests will be permitted to enter our communities

      • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means

 

  • Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care

 

  • All approved visitors will be actively screened using a series of questions
  • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings

    • Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Pinnacle Living Team Members:

  • If you are ill, please reach out to your supervisor, and do not come to work

    • Pinnacle Living policies have been adjusted to address this matter

  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will begin screening all team members before they begin each shift

    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift

  • Please wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Please also remember to maintain “social distances” of around six feet from people who show symptoms; and avoid touching eyes, nose, and mouth. 

These additional precautions are necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

Temporary Visitation Restrictions in Effect

Pinnacle Living has been closely monitoring the evolving Coronavirus (COVID-19) outbreak in Virginia and has been taking appropriate precautionary measures to prevent entry of Coronavirus into our communities. There are no known cases of COVID-19 within any Pinnacle Living community.

However, now that there are several confirmed cases of COVID-19 throughout Virginia, Pinnacle Living is taking additional precautionary measures, effective immediately, to ensure the health, wellbeing, and safety of our residents, their families, and our team members.

Following guidance from the Centers for Diseases Control and Prevention (CDC), the Virginia Department of Health (VDH), and the Central Virginia Healthcare Coalition, and out of an abundance of caution, Pinnacle Living has implemented the following temporary visitation restrictions, effective immediately.

For Guests, Visitors, Family Members, Vendors, Contractors and Volunteers:

  • Effective immediately, no outside visitors or guests will be permitted to enter the licensed areas (including licensed Independent Living, Assisted Living, Memory Support and Health Care) in our communities. We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media and other means.
  • Visits will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
  • All visitors will be actively screened using a series of questions and a body temperature check.
  • Visitors may be required to use personal protective equipment (PPE), such as a facemask and gloves.
  • During a visit, all visitors must limit physical contact with residents and others, as well as limit their movement within our communities.
  • Before visiting, please contact the community to be connected with a team member who can discuss any requests.
  • All approved guests must complete the visitor health screening checklist prior to each visit.
  • No guests will be permitted to dine in any dining venue.

For Pinnacle Living Residents:

  • Our residents always have the right to enter and exit their Pinnacle Living community as they wish.
  • However, visits to the licensed areas of the community, as outlined above,  will only be permitted with the approval of the community Executive Director when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
  • We request that all residents immediately notify the Clinic or the Director of Nursing if they are experiencing any cold or flu-like signs and symptoms.
  • We will continue to inform residents of the potential risks associated with attending events outside our communities.
  • Community events, programs and dining options may be modified or canceled in each community based upon the current information we have available from local, state and federal health officials

    • For example – all self-serve food and beverage options such as salad bars, buffets, coffee and water dispensers will be suspended immediately.

  • Please monitor Touchtown for any changes to scheduled programming 

For Pinnacle Living team members and contract employees:

  • We are monitoring all team members for signs and symptoms of Coronavirus and for potential exposure.
  • If you have known exposure to the Coronavirus, please communicate this immediately to your supervisor.
  • We will continue to educate all team members on the process of self-reporting, which includes travel history and signs/symptoms of respiratory illness.
  • All private duty and agency personnel, working in licensed areas of the community, shall report to a designated nursing team member a minimum of 15 minutes prior to the start of each shift for a brief body temperature check and to answer a series of questions.

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Please also remember to maintain “social distances” of around six feet from people who show symptoms; and avoid touching eyes, nose, and mouth. If you need or have a scheduled appointment for medical services or care, please call ahead to your primary care physician or to the Clinic before departing for that visit. Please consider deferring non-emergent medical care for the foreseeable future. 

These additional precautions are necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation.

Visitation restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

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