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COVID-19 Vaccine Clinic Results and Visitation Updates

Updated: Wednesday, March 17 | 12:00 p.m.

As of Wednesday, March 10, 2021, Pinnacle Living, in partnership with Walgreens Pharmacy, has fully vaccinated 70% of all team members, 96% of residents and 120 other community members, including contractors, private duty providers, and residents who have confirmed future move-in dates. We have partially vaccinated 30 additional team members, 11 residents, and 10 contractors and are working with our local health departments to complete their vaccination process. In short order, Pinnacle Living will have 97% of all residents and 74% of all team members fully vaccinated.

All in all, we are pleased with our vaccination participation rates, but we can obviously do better.  We will continue to educate and celebrate as we work to improve our vaccine participation numbers.   

On a related note, on Friday, March 12, Chris Henderson, President and CEO of Pinnacle Living, conducted interviews with the local Richmond CBS and NBC affiliates concerning recent CMS guidelines published for Nursing Home visitation. Pinnacle Living is of the opinion the news media may be a bit too “celebratory” with their coverage of these guidelines. Simply put, Pinnacle Living cannot yet “throw the doors open” based upon these guidelines and must continue to be cautious as we reopen our communities to visitation. 

Key points of the CMS and CDC guidelines include:

  • Indoor visitation is permitted if at least 70% of residents have been fully vaccinated (two weeks following the second dose) and the local county positivity rate is below 10%.
  • In the event of an outbreak, indoor visitation will be suspended until the extent of the outbreak is known.
  • Testing requirements, hand hygiene, mask usage, and safe distancing recommendations are unchanged. 
  • Outdoor visitation is still encouraged by the CDC as the safest way to visit.

The CMS guidelines confirm Pinnacle Living is doing the right thing. Residents are encouraged to safely have visitors. Currently, health services visits are indoors in dedicated common areas.  Typically, scheduled visits are between 45 minutes to an hour, and our teams sanitize these areas between visits. We have not yet permitted in-room visitation in health services but are beginning to relax in-residence visitation for Independent Living.

With the weather changing, outdoor visits have regained popularity. We have found that family members have been going for walks with their loved ones around the communities. Everyone is reminded to practice physical distancing and wear masks whether visiting outside or indoors. 

As visitation policies change regularly, please contact the specific community where your loved one resides to learn more about current visitation programs.


Physical Distancing + Safety Restrictions

Reminder for Team Members:

  • Even after you are vaccinated, please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
  • If you are ill, please reach out to your supervisor, and do not come to work
    • Pinnacle Living policies have been adjusted to address absences related to COVID-19
  • If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
  • We will continue screening all team members before they begin each shift
    • Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
  • Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A Reminder for our Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

  • Check with your specific community regarding visitation restrictions
    • We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
      • All visitors, as provided by community plans, will be actively screened using a series of questions upon each visit
      • If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown, and gloves
  • Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
    • Work will continue in all areas where we can sepa

Following vaccination, the Centers for Disease Control and Prevention (CDC) recommends we continue to wear our masks when out in public. State and Federal mask mandates must also be followed. Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we continue to respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

Pinnacle Living has provided regular updates since the beginning of the COVID-19 Pandemic.

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